Contact xswap.to support
Support is on Telegram at @xswap_to (https://t.me/xswap_to). Send your transaction ID from the order page, the coins and networks of the swap and, if you already sent coins, the deposit transaction hash. Support never asks for a seed phrase or private key and never messages you first.
Where to reach support
Support runs on Telegram: @xswap_to. You can also open it with the Telegram Support button on your order page. Check the username before you write. Support never messages you first, so a chat that someone else started is not xswap.to.
What to include in your message
- The transaction ID. The order page shows it as Ref. ID, and it is in the order page's web address after
id=. - The coins and networks, as the order page shows them, for example USDT on TRON to BTC.
- The deposit hash, if you already sent coins. Your wallet, or the exchange you sent from, shows it in the transfer details, as how to check a transaction explains.
- What you see and what you expected: the status on the order page or Track Order, and the amount and time you sent.
Put it all in your first message. If you lost the order page, send the deposit hash, the coins and networks, the amount and the receiving address you entered.
Never send these
Never send a seed phrase, private key or wallet password, or a screenshot that shows one. Support does not need them for any question about a swap. Do not send coins to anyone in a chat either: a deposit only goes to the address on your own order page. Security lists the common scams.
Check these first
- Track Order lists the orders made in this browser, with their status.
- Swap statuses explained says what each status means and when to write to support.
- How long a swap takes covers confirmations and busy networks.
- Service notes lists past maintenance, network upgrades and delays, newest first, updated weekly. It shows past events, not the current status.
API and integration questions
Questions about the REST API or the MCP server, and requests for higher rate limits, also go to @xswap_to. The developers page has the endpoints, limits and error codes.
Questions people ask
How do I contact xswap.to support?
Message @xswap_to on Telegram at https://t.me/xswap_to, or use the Telegram Support button on your order page. Include your transaction ID so support can find the order.
Where do I find my transaction ID?
On your order page, where it is shown as Ref. ID. It is also in the page's web address after id=. If you closed the page, Track Order lists the orders made in the same browser.
I lost my order page. What should I send support?
Send the deposit hash from your wallet, the coins and networks, the amount and the receiving address you entered. If you use the same browser, Track Order may still list the order and its transaction ID.